Resident Assist

Challenge

Contact centres face volatile demand, repeat queries, and channel switching while knowledge articles age quickly and agents context-switch across siloed systems. Poor containment drives cost per contact up and stretches service level agreements during peaks.

Solution

Resident Assist provides a secure, council-branded AI assistant grounded in approved content and transactional APIs where you choose to connect them. It resolves routine enquiries automatically, drafts structured hand-offs for complex cases, and learns from feedback loops under human governance.

Key Features