Councils · 90 days
A pilot the council can score itself.
Ninety days, in three blocks. You write what “good” means. We do not publish a success rate, because we do not have one. The paid pilot is £2,500 one-off, invoiced — not a self-serve card checkout. The annual contract, if you want it, is the quote.
Days 1–30
One queue, on the record.
Pick one ward, one depot, or one inbox. Officers log the cases they already have. The council writes the success criteria before day 30, in its own words. CityTriage does not supply a target percentage.
Days 31–60
A crew can close the loop.
Assign work and mark it done with a note. At day 60, compare what happened with the criteria the council wrote. If the criteria were wrong, change them in writing. Do not quietly swap in a number from a vendor.
Days 61–90
Decide, against those criteria.
Continue onto an annual contract, or stop. Stopping is a finished pilot, not a failure of the form. If you continue, the order form is the schedule: annual price, VAT separate, invoice, net 30.
Criteria you might write
These are blanks, not promises. Cross out any that do not matter.
- Officers can see how long an open job has left, without a second spreadsheet.
- A missed collection stays visible until someone marks it done.
- A resident’s tracking id matches the case on the desk.
- Procurement has a printed quote with VAT separate and a reference number.
- Anything else the service director wants measured. Write it here: _______________________________
Pilot questions
Book it.
Tell Yusuf the organisation, the borough, who decides, and when procurement can move. He replies in person. The site does not start a contract by itself.